Legal Information

1. Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the services provided by OpenCloud Hosting SRL, operating under the brand HostingCloud.io ("we", "us", "our"). By creating an account, placing an order, or using any of our services, you agree to be bound by these Terms.

If you do not agree with these Terms, you must not use our website or services.

1.1 Service Provider & Jurisdiction

The services are provided by OpenCloud Hosting SRL. Unless otherwise stated, these Terms are governed by the laws of European Union regulations. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in European Union.

1.2 Services

We provide, among others, shared hosting, WordPress hosting, reseller hosting, VPS hosting, cloud servers, and dedicated servers, as well as domain registration and related services. The exact scope of each service is described on our website and in your order.

We may improve, modify, or discontinue parts of our services (for example to enhance security, performance, or reliability). Any material change that significantly affects your service will be communicated in advance where reasonably possible.

1.3 Eligibility & Account Registration

By using our services, you confirm that:

• You are at least 18 years old, or you have legal authority to represent the entity on whose behalf you use the services.
• The information provided during registration is accurate, complete, and up to date.
• You will promptly update your data in case of change (billing details, contact email, etc.).

You are responsible for maintaining the confidentiality of your login credentials and for all activities performed under your account. If you suspect unauthorized access, you must notify us immediately.

1.4 Acceptable Use & Prohibited Activities

You must use our services in compliance with applicable laws, these Terms, and our internal abuse and security policies. The following activities are strictly prohibited on any of our services (shared, VPS, cloud, dedicated, or otherwise):

• Hosting, distributing or linking to content that is illegal under EU law (including but not limited to copyrighted content without permission, malware, phishing, fraud, or hate speech).
• Hosting, distributing, or promoting pornographic or adult content (including adult websites, explicit images or videos, escort services, etc.).
• Any form of crypto mining (e.g., Bitcoin, Ethereum, or any other cryptocurrency), whether CPU, GPU, or ASIC-based, including mining pools or mining proxies.
• Spamming or sending unsolicited bulk / commercial emails, including the use of our infrastructure for email lists without explicit consent of recipients.
• Running services or scripts that intentionally or negligently overload our infrastructure or degrade performance for other clients (e.g., abusive crawlers, poorly optimized cron jobs, denial-of-service tools).
• Hosting or distributing malware, viruses, Trojan horses, or any code intended to harm or intercept data from third parties.
• Attempting to gain unauthorized access to other accounts, systems, or networks (hacking, scanning, brute force, etc.).
• Any activity that could damage our reputation, our IP ranges (including blacklisting of IPs), or the stability of our services.

We reserve the right to suspend or terminate, with or without notice, any service that violates this section, especially in case of repeated or severe abuse.

1.5 Fair Usage & Resource Limits

Our shared and reseller hosting services are based on shared resources. To protect the stability of the platform and ensure a fair experience for all customers, we apply reasonable limits on CPU, memory, disk I/O, and the number of processes.

If your usage negatively impacts other customers or exceeds the normal profile of a typical hosting account, we may:

• Temporarily throttle or limit resources;
• Recommend an upgrade to a higher plan or VPS/dedicated server;
• In extreme or repeated cases, suspend the service until the issue is resolved.

1.6 Email & Anti-Spam (Moderate Policy)

Email services provided with shared hosting, WordPress hosting, or VPS/cloud services are subject to sending limits to reduce spam and protect IP reputation. As a guideline, shared hosting accounts should not exceed a reasonable number of outgoing emails per hour and per day, and VPS/cloud servers must implement proper authentication (SPF, DKIM, DMARC where applicable).

We may take the following measures if we detect spam or abusive email behavior:

• Temporarily limit outgoing email or disable SMTP access while we investigate;
• Notify you and request corrective actions (script checks, list cleanup, password changes);
• Suspend or terminate services in case of repeated or severe spam activity, or if you do not cooperate.

You are fully responsible for mailing lists used on your service and must ensure that all recipients have given valid consent.

1.7 IP Addresses & Blacklists

Any IP addresses assigned to your service remain our property or the property of our upstream providers. You receive a right of use for the duration of the service.

You must use IP addresses responsibly and avoid activities that lead to blacklisting (spam, abuse, etc.). If an IP assigned to you is blacklisted due to your usage, we may:

• Request that you fix the cause of the listing and cooperate in the delisting process;
• Temporarily suspend services if you do not cooperate or if abuse continues;
• Refuse future service if blacklisting issues repeat.

1.8 Backups & Data

We may provide automated backups for certain services (such as shared or WordPress hosting), as described on our website. However, you are ultimately responsible for maintaining your own backups of websites, databases, and any other data.

We do not guarantee the availability, integrity, or completeness of any backup. In the event of data loss, our liability is limited as described in section 1.10.

1.9 Billing, Payments & Cancellations

Prices and billing cycles are displayed on our website and/or in your client area. By placing an order, you agree to pay all applicable fees associated with the service.

• Services are typically billed in advance (monthly, annually, or as otherwise selected during checkout).
• Failure to pay invoices by the due date may result in suspension or termination of services.
• If a service is suspended for non-payment, data may be deleted after a reasonable retention period.
• Details regarding refunds and money-back guarantees are described in our Refund Policy.

1.10 Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, revenue, data, or business opportunities, arising from or related to your use of our services.

Our total aggregate liability towards you for any claim related to the services will not exceed the amount of fees you paid to us for the specific service in the last 3 (three) months preceding the event giving rise to the claim.

1.11 Service Availability & Maintenance

We aim to provide stable and reliable services with high uptime. However, occasional interruptions may occur due to maintenance, upgrades, network issues, or factors beyond our reasonable control.

We may perform scheduled maintenance that may affect service availability. When possible, we will announce such maintenance in advance via our website, status page, or email.

1.12 Suspension & Termination

We may suspend or terminate your services, with or without prior notice, if:

• You breach these Terms, especially in case of illegal activities, abuse, or security incidents.
• You fail to pay invoices within the specified time.
• We are required to do so by law or competent authority.

After termination, your data may be permanently deleted and cannot be recovered. No refunds are provided for services terminated due to violation of these Terms.

1.13 Changes to Terms

We may update these Terms from time to time, for example to reflect changes in the law or our services. The latest version will always be available on our website. Continued use of our services after changes take effect constitutes your acceptance of the updated Terms.

2. Privacy & Cookie Policy

At HostingCloud.io, operated by OpenCloud Hosting SRL, we respect your privacy and are committed to protecting your personal data. This Privacy & Cookie Policy explains how we collect, use, and safeguard your information in compliance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

2.1 Data Controller

The data controller responsible for processing your personal data is OpenCloud Hosting SRL. If you have any questions, you can contact us at: admin@HostingCloud.io.

2.2 Information We Collect

We may collect the following categories of data:

• Account & Contact Data: name, email address, billing address, company details, VAT ID (if applicable), and contact details.
• Billing & Payment Data: payment method details (processed via trusted payment processors), invoices, and transaction history.
• Technical Data: IP address, browser type, device information, login timestamps, and usage logs related to our control panel and services.
• Support Data: content of tickets, emails, and other communications with our support team.
• Cookie & Analytics Data: information collected via cookies and similar technologies to improve our website and services.

2.3 Legal Basis & Purposes of Processing

We process your personal data on the following legal bases and for the following purposes:

• Contract performance: to create and manage your account, provide and manage hosting services, process payments, and deliver support.
• Legal obligations: to comply with tax, accounting, and other legal requirements.
• Legitimate interests: to protect our infrastructure, prevent abuse and fraud, improve our services, and communicate important updates.
• Consent: for certain marketing communications or non-essential cookies, where required by law.

2.4 Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described above, or as required by law. Typical retention periods include:

• Account and billing records: retained for the duration of the contract and for a legally required period afterwards (e.g., for tax purposes).
• Support tickets and logs: retained for a reasonable period to improve services and resolve any disputes.
• Cookies: retained according to their type and purpose (see the Cookies section below).

2.5 Data Sharing & Third Parties

We do not sell or rent your personal data. We may share your data with trusted third parties only when necessary, such as:

• Payment processors and financial institutions for billing and payments.
• Domain registries and registrars when you register or manage domain names.
• Infrastructure providers (e.g., data centers, network providers) for service delivery.
• Professional advisors (accountants, legal advisors) where necessary.
• Authorities, if required by law or in response to valid legal requests.

All such third parties are required to respect the confidentiality and security of your data and to process it according to applicable laws.

2.6 International Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms, in accordance with GDPR requirements.

2.7 Data Security

We implement technical and organizational measures to protect your data against unauthorized access, loss, or misuse. These measures may include encryption, access controls, secure data centers, and regular security reviews. No system can be guaranteed 100% secure, but we strive to maintain a high level of security.

2.8 Your Rights Under GDPR

As a data subject in the EU/EEA, you have the following rights with respect to your personal data:

• Right of access: to obtain confirmation whether we process your data and receive a copy.
• Right to rectification: to request correction of inaccurate or incomplete data.
• Right to erasure: to request deletion of your data, under certain conditions.
• Right to restriction: to request limitation of processing in certain cases.
• Right to data portability: to receive your data in a structured, commonly used format.
• Right to object: to object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.

To exercise your rights, please contact us at admin@HostingCloud.io. You also have the right to lodge a complaint with a data protection authority.

2.9 Cookies

Our website uses cookies and similar technologies to:

• Enable essential functionality (login, session management, security).
• Remember your preferences.
• Collect anonymous statistics about website usage and performance.

Where required by law, we will request your consent for non-essential cookies (such as analytics). You can control or delete cookies through your browser settings, but some features of the site may not function properly if you disable certain cookies.

2.10 Contact for Privacy Matters

If you have questions about this Privacy & Cookie Policy or our data practices, please contact: admin@HostingCloud.io.

3. Refund Policy

We want you to be satisfied with our services. This Refund Policy explains when you may be eligible for a refund and under which conditions.

3.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for the following services:

• Shared hosting plans
• WordPress hosting plans
• Standard email hosting included with these plans

If you are not satisfied with these services, you may request a refund within 30 days from the initial activation date of the service. The refund will cover only the hosting service fee and will exclude: setup fees (if any), add-ons, domain names, and third-party licenses.

3.2 Non-Refundable Services

The following services are normally non-refundable:

• VPS hosting, cloud servers, and dedicated servers.
• Domain registrations, renewals, transfers, and related domain services.
• SSL certificates.
• Software licenses and addons provided by third parties.
• Service renewals and late payment fees (if applicable).
• Custom services, consulting, or one-time setup work.

In exceptional cases and at our sole discretion, we may decide to offer a partial or full refund as a goodwill gesture, but this is not guaranteed.

3.3 Abuse, Policy Violations & Refunds

Accounts that are suspended or terminated due to violation of our Terms & Conditions, abuse, security incidents, or illegal activities (including spam, hosting prohibited content, or attempts to compromise other systems) are not eligible for refunds.

3.4 Refund Process

To request a refund under our 30-day money-back guarantee, please:

• Log in to your client area and open a billing or support ticket; or
• Contact us by email at admin@HostingCloud.io.

Once your request is reviewed and approved, we will process the refund using the original payment method where possible. Depending on your bank or payment provider, it may take several business days for the funds to appear in your account.

3.5 Service Cancellation

You may cancel your services at any time via your client area or by contacting us. Cancellation stops future renewals, but does not automatically entitle you to a refund unless the request falls within the scope of the 30-day money-back guarantee as described above.

3.6 Changes to the Refund Policy

We may update this Refund Policy from time to time. The current version will always be available on our website. Significant changes may be communicated by email or through your client area.